The Cooler in the Back
For years our founder flew organ-donor transplant flights across Northern California — a King Air C90, all hours, all weather. One trip was routine in every way: fly out with a transplant coordinator, wait, fly the cooler with a donated liver to another city, hand it off. Eight hours on duty, done well but done like always — careful preflight, clean weather brief, professional handoff.
Afterward, the two pilots rested in a lounge, then climbed out on a beautiful clear evening and flipped on the satellite radio news.
And then they looked at each other and said nothing. Because the news was reporting who had just received a liver transplant: one of the most famous CEOs in the world — a man who would go on, in the years that followed, to change the world and the industries behind it. The pilots hadn't known. Nobody had told them. It was just Tuesday's cooler.
That's the whole point. They didn't fly that leg better because someone important was at the end of it — they flew it the way they flew every leg, which is why it went well. You will almost never be told which of your ordinary days is the hinge of someone else's history.
Do your best work every time — you never know what you're carrying.